PRESS RELEASE

Vnomic Agent Director helps enterprises identify, design, deploy, govern, and operationalize Agentic AI across ServiceNow and connected enterprise systems.

SAN JOSE, Calif. — [Date] — Vnomic today announced the expansion of its Agentic AI capabilities around the ServiceNow AI Platform, positioning Vnomic Agent Director as an enterprise execution and assurance layer for organizations deploying AI agents across complex business processes.

As a global ServiceNow Build Partner, Vnomic is helping enterprises design and implement Agentic AI solutions that combine ServiceNow workflows, AI agents, governance, enterprise data, and systems of record with the business controls required for production deployment.

The ServiceNow AI Platform brings AI, enterprise data, workflows, automation, and security together on a unified platform. ServiceNow AI Agents can autonomously perform work across areas such as IT, customer service, and HR, while AI Agent Studio enables organizations to create and test custom agents and agentic workflows.

Vnomic Agent Director + ServiceNow

Vnomic Agent Director complements the ServiceNow AI Platform by helping enterprises translate business processes, policies, decision boundaries, approvals, application requirements, and compliance obligations into governed Agentic AI implementations.

The combined approach enables enterprises to start with the business process, determine where intelligent reasoning should be applied, establish where deterministic controls must remain in place, and then connect agents to ServiceNow workflows and other systems of record.

A core Vnomic design principle is:

Probabilistic where intelligence creates value. Deterministic where enterprise control is required.

This allows AI agents to perform activities such as analysis, recommendations, knowledge retrieval, classification, forecasting, investigation, and exception handling while preserving deterministic controls around authorization, financial thresholds, segregation of duties, compliance requirements, approvals, security, and production execution.

Extending ServiceNow AI Control Tower

Vnomic Agent Director is also designed to work alongside ServiceNow AI Control Tower, helping enterprises establish an operating model for Agentic AI from business-process design through production operation.

ServiceNow AI Control Tower provides centralized capabilities to discover AI assets, govern AI activity, secure AI actions, observe agent performance, and measure business value across ServiceNow and third-party AI environments. ServiceNow expanded AI Control Tower in 2026 to provide enterprise-wide visibility and governance across AI systems, agents, models, datasets, and workflows, including integrations with platforms outside ServiceNow.

Vnomic complements these capabilities by focusing on the implementation and execution requirements behind each enterprise agent, including:

• Business-process and workflow definition
• Agent responsibilities and operating boundaries
• Deterministic versus probabilistic functions
• Application, API, tool, and data access
• Human-in-the-loop approvals
• Security and authorization requirements
• Risk and compliance controls
• Exception and escalation handling
• Agent testing and validation
• Production-readiness requirements
• Observability and audit evidence
• Business KPIs and expected value

Together, these capabilities provide enterprises with a structured path from AI opportunity → agent design → governance → deployment → production assurance → measurable business outcome.

Connecting ServiceNow to the Enterprise

Vnomic Agent Director is designed for enterprise environments where a business process spans multiple applications rather than remaining within a single platform.

For example, a procurement process could begin with a request in ServiceNow, use an AI agent to analyze supplier and policy information, access enterprise data in Snowflake or Databricks, execute procurement transactions in SAP, route required approvals through ServiceNow, and maintain evidence of every decision and action.

ServiceNow’s current AI architecture similarly emphasizes connecting AI agents across enterprise systems through capabilities including AI Agent Fabric and AI Control Tower.

Vnomic’s architecture therefore positions:

Enterprise Business Processes at the top
Vnomic Agent Director and intelligent agents in the middle
ServiceNow and enterprise systems of record underneath

with governance, security, APIs, human approvals, and observability spanning the entire architecture.

Enterprise Agentic AI Use Cases

Vnomic is initially focusing its ServiceNow Agentic AI capabilities around high-value enterprise processes including:

Finance, AP & Procurement — invoice processing, policy validation, supplier analysis, approvals, exceptions, and payment workflows.

Order-to-Cash & Collections — order processing, credit analysis, invoicing, payment monitoring, collections, disputes, and reconciliation.

Customer Service & Customer Operations — intelligent request handling, investigation, knowledge retrieval, recommendations, resolution, and follow-up.

IT Operations, Cybersecurity & Engineering — event correlation, incident investigation, root-cause analysis, remediation recommendations, execution, and validation.

HR and Employee Operations — employee inquiries, onboarding, policy guidance, approvals, and lifecycle workflows.

Sales, Contracting & Revenue Operations — account research, opportunity management, pricing, proposals, contracting, approvals, renewals, and expansion.

From Agent Development to Enterprise Transformation

Vnomic combines Agent Director with Forward Deployed AI Engineers, ServiceNow specialists, enterprise architects, and business-process experts who work directly with customer teams to move Agentic AI programs from assessment through production.

Vnomic teams can support customers across:

Assess → Prioritize → Design → Build → Integrate → Test → Govern → Deploy → Operate → Optimize

This engineering-led delivery model is intended to address one of the most significant challenges facing enterprise AI programs: moving beyond demonstrations and isolated agents into production systems capable of operating reliably across critical enterprise workflows.

“ServiceNow provides an exceptional foundation for enterprise workflows, Agentic AI, orchestration, and governance,” said Allen Bannon, CEO of Vnomic. “Vnomic Agent Director complements that platform by helping enterprises determine exactly what each agent should do, where AI reasoning is appropriate, where deterministic controls must remain, how agents interact with systems of record, and how the entire solution is tested and assured before going into production.”

ServiceNow’s Expanding Agentic AI Platform

ServiceNow has continued to expand its Agentic AI portfolio. Its AI Agent Orchestrator coordinates teams of specialized agents across tasks, systems, and departments, while AI Agent Studio allows organizations to create customized agents using enterprise workflows and data.

In 2026, ServiceNow further opened its AI Platform to third-party agents and expanded AI Control Tower to govern AI across different platforms and enterprise systems, reinforcing the need for enterprise architectures capable of coordinating heterogeneous AI environments.

Vnomic Agent Director is designed around this increasingly open enterprise AI model.

Vnomic Agentic AI Transformation Assessment

As part of the expanded ServiceNow offering, Vnomic provides an Enterprise Agentic AI Transformation Assessment designed to help customers identify the highest-value processes for Agentic AI and develop a production-ready implementation roadmap.

The assessment identifies:

Business-process opportunities and expected value • Candidate agents and responsibilities • Deterministic and probabilistic functions • Human approvals and autonomy levels • Application and data dependencies • ServiceNow integration requirements • Security and compliance controls • Exception handling • Testing requirements • Production readiness • Business KPIs

The result is a prioritized Agentic AI transformation roadmap tied to measurable business outcomes.

“The goal is not simply to build more agents,” Bannon added. “The goal is to redesign enterprise processes around intelligent agents while preserving the governance, security, reliability, and accountability that global enterprises require.”

About Vnomic

Vnomic is an enterprise transformation company focused on Agentic AI, cloud transformation, SAP modernization, automation, and enterprise engineering.

Through Vnomic Agent Director, Forward Deployed Engineering, and its global enterprise delivery capabilities, Vnomic helps organizations assess, design, build, integrate, govern, validate, and operate Agentic AI solutions across ServiceNow and other critical enterprise platforms.

As a global ServiceNow Build Partner, Vnomic works with enterprises to extend the value of the ServiceNow AI Platform by connecting Agentic AI to real business processes, enterprise applications, data, controls, and measurable outcomes.

For additional information:
Vnomic Inc.
www.vnomic.com